STEP 1 : Please go to your account and click on "manage your account"

STEP 2 : Click on "history and details of  my order "

STEP 3 : Click on the reference of the order concerned

STEP 4 : Check the product or products to return and tell us the reason for your return and your desire ("Voucher" to make an exchange or refund)

STEP 5 : Your return request is now done.

Our counselor will very quickly validate your return and contact you by email.

                                                it'll just follow

                                 our "EASY GUIDE RETURN" below

Conditions exchange, return and refund:

• Carefully fold the product in its original packaging *

  In case of receipt of a product does not match the original (another product, size error, color etc.), cross pen barcode stuck on the product packaging.

  • Go to "manage my account" click on "my back" and print the "return guide" file that will insert necessarily in your package.

  • Insert or products in the original packaging and in the package

  • Go to the nearest post office to you to drop your package there.

  Returns fees: The shipping costs are the responsibility of Al Moultazimoun only in the following cases:

  => Error on our part in the preparation of your package. Eg Package comes with size error, color or different product or originally ordered products.

  => Defective Product with apparent defects.

  In both cases above, the return costs will be borne Al Moultazimoun, to refund or in the form of voucher).

Return adress, After sales service:

MOULTAZIMOUN - PHILEA SOLUTIONS

Zone industrielle des 3 ponts
266 rue de la croix d’Arles
34690 FABREGUES

• Contact us obligatorily by mail:
• Your parcel number back that you provide your position to quickly perform either a refund or a credit with which you can order again.

With this information, your return will be processed within 24 hours after sending the information if the treatment will be longer.

                                                                   TERMS OF REFUNDS

• Send your parcel within 20 days.
• Repayment within 15 days maximum from your bank or PayPal account.
•  Only products are reimbursed (not postage) except our error.
•  A fee of € 5 will be deducted from your refund for orders that have benefited offered shipping (restocking fees, packaging, feedback management, re-labeling).
  
• A penalty of € 7 for non compliant fraudulent return not meeting our return conditions.
  
• Return your product in its original packaging with the right barcode owned.

Below, photos corresponding to the compliant and noncompliant returns:

                  X  Improper return                         Return compliant

 X Penalty 7€ or refusal if the product is damaged            Exchange or refund accepted