Conditions exchange, return and refund:
Carefully fold the product in its original packaging *
In case of receipt of a product does not match the original (another product, size error, color etc.), cross pen barcode stuck on the product packaging.
• Go to "manage my account" click on "my back" and print the "return guide" file that will insert necessarily in your package.
• Insert or products in the original packaging and in the package
• Go to the nearest post office to you to drop your package there.
Returns fees: The shipping costs are the responsibility of Al Moultazimoun only in the following cases:
=> Error on our part in the preparation of your package. Eg Package comes with size error, color or different product or originally ordered products.
=> Defective Product with apparent defects.
In both cases above, the return costs will be borne Al Moultazimoun, to refund or in the form of voucher).
Return adress, After sales service:
MOULTAZIMOUN - PHILEA SOLUTIONS
Zone industrielle des 3 ponts
266 rue de la croix d’Arles
With this information, your return will be processed within 24 hours after sending the information if the treatment will be longer.
TERMS OF REFUNDS
Below, photos corresponding to the compliant and noncompliant returns: