Terms of sale
The online store site Moultazimoun.com Al is owned by the company AGTEX that
is the operator of this site.
Any order under a product appearing in
Online Store Web site Al Moultazimoun.com requires prior consultation of
Terms and Conditions.
Consequently, the consumer is fully
advised that its agreement on the content of these conditions does
not require the signature of this document, to the extent that the customer wants
order online the products presented in the framework of the shop's website.
The consumer has the option to save or print these conditions
general, provided that both the saving and editing of this document are the sole
responsibility. The consumer, prior to his order, said that the acquisition of
These products are not directly related to his professional activity, their acquisition is
reserved for personal use from him.
As a consumer, the customer has specific rights, which would be called into question the assumption that the products or services acquired as part of the website Al Moultazimoun.com would actually relate to his professional activity. The online shop set up by the company AGTEX
as part of the website Al Moultazimoun.com lists the following information:
1. disclaimer enabling precise identification of the company AGTEX
2. The essential features of the property proposed
3. Indication, in Euros of the price of goods and, where appropriate, delivery charges
4. The conditions of payment, delivery or performance
5. The existence of a right of withdrawal
6. The validity of the offer or the price
7. The conditions for terminating the contract when it is permanent or lasting longer than one year
8. All of this information is presented in French. The consumer
states have full legal capacity to engage under these
Article 1: Entirety.
These terms represent all obligations of the parties. In
sense, the consumer must accept without reservation all the provisions of
these terms and conditions. No general or specific in
documents sent or given by the consumer will be incorporated herein, provided
that these documents are inconsistent with these terms and conditions.
Article 2: Purpose
These terms are intended to define the rights and obligations of
parties as part of the online sale of goods and services offered by the company AGTEX
Article 3: Contractual documents
This contract consists of the following contractual documents, presented in order
hierarchical order: these terms, the order form. In case of
contradiction between the provisions contained in the documents of different ranks, the
provisions of the document senior prevail.
Article 4: Effective length
These conditions come into force on the date of signature of the
order. These general conditions are concluded for the time necessary to
provision of goods and services purchased, until the expiry of the guarantees owed by the company AGTEX
Article 5: Electronic signature
The "double click" of the consumer on the purchase order is a signature
electronic, among the parties, the same value as a handwritten signature.
Article 6: Order Confirmation
The contractual information will be confirmed by email no later than
time of delivery or at the address specified by the customer in the purchase
Article 7: Proof of the transaction
The records stored in computer systems company AGTEX
in conditions of reasonable safety, will be considered proof of
communications, orders and payments between the parties. Archiving
purchase orders and invoices is made on a reliable and durable can
be produced as evidence.
Article 8: Product Information
8a: The company AGTEX this on its website to sell products with
characteristics required to comply with Article L 1111
the Code of
Consumption, which makes it possible for the potential consumer to know before
taking command of the essential characteristics of the products they wish
8b: The offers presented by the company AGTEX are valid only within the limits of
Article 9: Price
Prices are in euros and are valid as of the date of mailing of the order
by the consumer. They do not include delivery charges, billed
supplement, and indicated before the validation of the order. The prices reflect the
VAT applicable on the day of the order and any change in VAT rate will be
automatically reflected on the prices of the online store. Payment of the
full price must be made when ordering. At no time, payments can not
can be considered as a deposit or installments.
Article 10: Payment
To set the order, the consumer has, at its option, of all modes of
payment specified in the order. The consumer provides the company AGTEX
it has the required permission to use the method of payment
chosen by him, while validating the order. The company reserves the AGTEX
right to suspend any order and any delivery in case of refusal of permission
Payment by credit card by certified financial institution or if
of nonpayment. The company AGTEX specifically reserves the right to refuse a
delivery or an order from a consumer who has not paid
whole or in part a previous order or with whom a payment dispute
was under administration. The company AGTEX set up a procedure
control check to insure no one is using the coordinates
bank of another person without his knowledge. As part of this audit will be asked
the client to send by fax to the company AGTEX a copy of an identity and a
proof of address. The order will be confirmed after receipt and verification
us of parts sent.
Article 11: Availability of products
The order will be executed no later than within 10 days from the day following
one where the consumer has paid the amount of the order. In case of unavailability of
ordered product, especially due to our suppliers, the consumer will be informed
at the earliest and will have the option to cancel the order if the waiting time exceeds eight
days. The consumer will then have the option of requesting either a refund of amounts
paid within 30 days before their payment, or exchange the product.
Article 12: Delivery
The products are delivered to the address specified by the customer on the order form and
only in France. The consumer has to check the status of
the packaging of the goods upon delivery and report any damage to the carrier
on the delivery, and the company AGTEX within a week. The
consumer may, upon request, obtain sending an invoice to the billing address and
not at the delivery address by validating the option provided for this purpose on the order form. In
regarding the shipment, we work primarily with Colissimo. Once
we do a mailing, you will immediately receive an email informing you.
Colissimo with the mail:
To minimize transportation costs, all products of small or
means are shipped by postal service Colissimo. In addition to being
Economically, this service delivers in 48 hours across France and offers the possibility of
recovering the goods ordered at your local post office near the delivery address
the absence of the original place of delivery at the presentation of the factor. Specifically, if
you are absent the day of delivery, your postman will leave a notice in
your mailbox, allowing you to collect your parcel at your post office
during business hours, within 15 days. Colissimo service is a very
reliable. However, it may be, as in any expedition, there may be a delay of
delivery or the product gets lost.
In case of late delivery from the date we
You have indicated in the mail from, we ask you to tell us what
delay in calling us by phone or by sending an mail.Nous then contact
the Post to start investigation. A Post investigation can take up to 21 days
the date of commencement of the investigation. If during this period, the product is found, it will be re
immediately routed to your home (most cases). If however the product
is not found at the end of 21 days of investigation, the Post considers the package as
lost. It is only then that we can send you a product
replacement at our expense. If the product ordered were not available at this
time, we will refund the amount of products affected by the loss of the carrier.
If the product was still available, but had changed their selling prices in the
Site, we will apply the new sales price, either by refunding you check the
difference, or by requesting a check on the price difference.
We are not responsible for the longer delivery times due to the
carrier or strikes may occur.
We are not responsible for loss or theft of products which "delivered" by the carrier.
Article 13: Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the purchase
delivery, damaged package, broken product ...) must be indicated on the right
delivery in the form of "handwritten reserves", accompanied by the signature of the customer. The
consumer will have to confirm this problem by sending the carrier
within two (2) business days following the date of delivery by mail with
acknowledgment stating such claims. The consumer must send a copy
of this letter by fax or mail to:
AGTEX / Service return
L'ARCELIERE PORTE N°266,
62,PLACE DU GANGUI 34200 Sète
Tél. : 0 805 69 68 68
Article 14: Delivery errors
14: The consumer must make to the company the day of delivery or
later than the first business day after delivery, any claim of error of delivery
and / or non-conformity of goods in kind or in quality compared to the indications
appearing on the order form. Any claim made after this time will be rejected.
: The formulation of this claim to Company AGTEX can be made: in
priority by calling
Tel. : 0805 69 68 68Monday to Saturday from 9am to 12pm, connecting envous
on our website in the "follow your order" where, after entering your number
customer, you can ask your question through the contact us menu specifying
the reference of the order.
: Any claim not made in the rules defined above
limits could not be taken into account and will release the company from all liability AGTEX
with respect to the consumer.
: Upon receipt of the complaint, the company AGTEX assign a number of exchange or
product (s) (s) concerned and communicate by email, fax or phone
consumer. The exchange of a product can take place only after the allocation to
consumer of a number of exchange according to the approach outlined above.
: In case of error of delivery or exchange any product for exchange or refund
must be returned to the company AGTEX as a whole and in its original packaging
in Colissimo at the following address:
AGTEX / Service return
L'ARCELIERE PORTE N°266,
62,PLACE DU GANGUI 34200 Sète
Tél. : 0 805 69 68 68
To be accepted, any return will be reported in advance to the Customer service of society.
Shipping costs are the responsibility of the customer except where it would prove that the product
is not included in the original declaration made by the consumer in the purchase
Article 15: Product Warranty
In accordance with Article 4 of Decree No. 78464
March 24, 1978, the provisions of
present can not deprive the consumer of the legal guarantee which obliges the seller
professional to guarantee against all consequences of defects of the thing sold.
The consumer is expressly informed that the company does not produce the full
products presented as part of the website Al Moultazimoun Boutique, within the meaning of the law
May 19, 1998 on liability of defective products. In
Consequently, in case of damage to a person or property by a default
product, only the responsibility of the producer celuici
could be sought by the
consumer, on the basis of information on the packaging of the product.
The conditions and the manufacturer warranty period are shown on the relevant products.
Given the frequency of renewal of the components of technical products,
AGTEX may, upon request, inform the consumer of the availability of spare
Replacement products offered and how to possibly get them.
Article 16: Right of withdrawal
In the current regulatory framework, we will accept any product returned in its original packaging within 7 days of receipt by the customer.
If the customer has already paid all or part of the product, the refund will be made within two weeks.
Warning: This provision shall not apply to products manufactured out of their packaging or "custom" and "custom".
Only products returned will be together, in their original packaging
complete and intact and in perfect condition for resale. Any product that has been damaged or whose
the original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is without penalty, except for cost of return. In
the assumption of the right of withdrawal, the consumer has the option of requesting either
repayment of sums paid, or exchange the product. In the case of an exchange,
will be at the expense of consumers.
In case of exercising the right of withdrawal, the company AGTEX will make every effort to
reimburse the consumer within 15 days. However, given the
Technical sales, this period may be extended 30 days, especially when the
product needs a technical audit.
The consumer will then be refunded by crediting his bank account (transaction
secure) if paid by credit card or check in other cases.
Article 17: Rights of use
The right to use software AGTEX The company, as well as those distributed by it, is
granted to the consumer to a non-exclusive, personal and not transferable in accordance
the Code of Intellectual Property. However, under Article L12261
of this Code, the
consumer has a right to reproduce exclusively for the establishment of a
backup when Cellec
is necessary to preserve the use of the software. In
any case, the software author retains ownership of his work, the
consumer agrees to comply.
Article 18: Force majeure
Neither party will have failed in its contractual obligations, insofar as their
execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will
considered fortuitous event or force majeure any compelling facts or circumstances,
external parties, unforeseeable, inevitable, beyond the control of the parties and
not be prevented by them, despite all efforts reasonably possible.
The party affected by such circumstances shall notify the other within ten working days
following the date on which it becomes aware. The two parties will
So within a month, unless unable due to force majeure, to examine
the impact of the event and agree the conditions under which the contract
will continue. If the case of force majeure lasts longer than three months, these
Terms may be terminated by the aggrieved party. Explicitly, are
considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by
the jurisprudence of French courts and tribunals: the blocking of means of transport or
supply, earthquakes, fires, storms, floods, lightning stop
Telecommunication networks or difficulties specific to telecommunication networks
Article 19: No partial validation
If one or more provisions of these terms are held to be
invalid or declared as such under any law, regulation or following
a final decision of a competent court, the other stipulations will retain
strength and scope.
Article 20: No Waiver
The failure of either party not to claim a breach by the other party to a
any of the obligations contained in these terms can not be
interpreted in the future as a waiver of the obligation in question.
Article 21: Title
In case of difficulty in interpretation between any of the titles at the head of
clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable law
These general conditions are subject to French law. This is true for
fund rules as to the rules of form. In case of dispute or claim, the
consumer should first contact the company AGTEX for an amicable solution.
In a second step and in case of appeal, the consumer may file a complaint
with AGTEX, through its dedicated dialog.
Article 23: Data Protection
The information requested from the consumer is required to process the
control and may be provided to partners of the company AGTEX
involved in the execution of this command. Consumers can write to
AGTEX company whose coordinates are within the terms and conditions contained
through the website, to oppose such disclosure or to exercise its
access rights, correct against information concerning and contained in
The company AGTEX files, as provided by the Act of 6 January 1978.